Well, it's exactly what the title says, we are stranded in Los Angeles by American airlines. 21 other passengers on our flight we're also stranded. Several people were rerouted to Phoenix after our flight was delayed. We opted to just stay the night in Los Angeles, rather than flying to yet another airport only to perhaps wait even longer.
To their credit, the customer service agents at the American airline service counter were extremely polite under the circumstances. We got our hotel room paid for, and Free meal vouchers to eat at the hotel's restaurant, which was a surprisingly good meal, if you can believe it.
The Holiday Inn LAX has one of the best ribeyes we've ever had.The hotel Wi-Fi was very spotty, but Our Karma hotspot worked good, so I'm very glad I brought it along as a back up.
II will say, that we certainly caught more flies with honey than we did with vinegar, being kind and polite to the gate agents means that we are enjoying a fairly pleasant evening with our children, enjoying several free meals, and a relatively nice hotel room.
There were several other people on the flight who were extremely rude to the gate agents, and they didn't get half of the free perks that we did, so remember that, folks! The gate agents and the customer service personnel can only do so much to help you once your flight is delayed. The only thing that they are legally required to do is refund you the unused portion of your flight.
That would not have helped us in this case, because getting a new flight at such late notice would have cost us three times as much. Waiting a day in LA wasn't ideal, but wasn't really that bad. Much better than what the scumbags at Aeromexico did to us last year, when we were forced to actually sleep in the airport before finally being given a flight to Las Vegas the following day (and no connection to Northern California, which was our original destination, after being told to shove it).
In the end, we are pleased with the way American airlines handled the situation. Of course we will post about our reaction when we actually finally do arrive in Cabo!
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Just a middle-class dad and mom with three young kids, looking to escape the rat race. This is our journey!
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