We had a great experience renting our rental car in Cabo San Lucas with BBB Rental Car, Sagi was a great help and the price and customer service were great. The van was a little older compared to other car rental companies we have used, but the price was fantastic, the service was excellent, and best of all, NO SCAMMERS anywhere!
Nobody trying to sell us timeshares or other junk like we've encountered before! Absolutely a great experience. We even arrived a day a late due to a delayed flight with American Airlines, and Sagi didn't charge us for the missed day, and still had the minivan we requested waiting for us.
BBB rent a car has been the best rental car agency that we have used in Mexico so far. We've had very bad experiences in the past, particularly with Hertz Mexico (hard sell tactics, bait-and switch, timeshare scammers inside the actual Hertz location, you name it!).
Our ONLY gripe actually happened at the airport, we were surrounded by scammers as soon as we got off the plane, and several of them said that they worked for BBB rental car, and several others said that they worked for Josefino's Taxi (the tax service that works with Sagi and gives rental customers a free ride to the rental car location) when they did not. If Sagi hadn't emailed us ahead of time and told us to look for Josefino's Taxi drivers (they wear light green guayabera-style shirts) we would never have known!
We STRONGLY suggest that BBB adds a picture of the drivers of Josefino's Taxi and their distinctive shirts to their website. Other than that, we are very happy. The A/C runs great, thank goodness! Thank you Sagi and BBB Rental car for getting us sorted out with our whole crew. We are loving Cabo San Lucas, Mexico!
Note: We are not affiliated with BBB Rental car, and we did not receive any type of kickback, discount, etc, for posting this review. This is our opinion based on our own experiences.
Just a middle-class dad and mom with three young kids, looking to escape the rat race. This is our journey!
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